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Effective Date: 2025/04/18
At www.solora.shop, we strive to provide the highest quality products and customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To initiate a return, please visit our Return Center and follow the instructions. You will receive a confirmation email with a return authorization and instructions on how to return the item.
Once we receive your returned item, our team will process your return within 7 business days. Refunds will be issued in the same form as the original payment. If the return is approved, we will send a notification and the refund will be processed promptly.
Please note that depending on your bank or payment method, it may take additional time for the refund to appear in your account.
There are certain items that cannot be returned or refunded. These include, but are not limited to:
[Custom, personalized, or special order items]
[Opened software, downloadable content, or gift cards]
[Health and personal care products]
If your purchase is non-refundable, this will be clearly indicated on the product page at the time of purchase.
We do not currently offer direct exchanges. If you would like a different item, please initiate a return and place a new order.
Customers are responsible for paying the return shipping costs unless the item was defective or incorrect. Original shipping charges are non-refundable.
For international orders, the return policy remains the same; however, customers will be responsible for return shipping costs and any customs duties or taxes incurred.
If you have any questions or concerns regarding our refund policy, feel free to reach out to us via our Contact Us Page. We are here to assist you!
